Return & Refund Policy

Notice on Evidence: In accordance with fair commercial standards, claims for transit damage, broken glass flacons, or severe transit leakage require either unboxing video evidence (for instant 24h fast-track approval) or verified courier package photographs. Please notify our helpline (+8801711588380) or email ([email protected]) immediately.

In accordance with national consumer health standards, sanitary protection protocols, and personal care retail conventions:

• Strict Prohibition on Opened Full Bottles: Luxury perfumes are intimate personal products. Any bottle whose manufacturer cellophane has been torn, seal broken, or nozzle sprayed is strictly forbidden from return or refund. We do not restock, resell, or distribute opened perfumes under any circumstances. There is no trial, testing, or "spray-and-return" facility.
• Custom Hand-Decanted Fragrance Exemption (3ml, 5ml, 7ml, 10ml): Hand-decanted sample flacons are freshly extracted and custom-portioned on-demand upon your specific order using sterile laboratory atomizers. Once extracted, their sanitary integrity is permanent. Therefore, custom hand-decants are strictly non-returnable and non-refundable once shipped, except in cases of verified transit breakage or bottle leakage reported within 48 hours under Section 1.
• Special Pre-Orders & Expat Gift Boxes: Custom concierge pre-orders sourced overseas or personalized luxury gift packaging with custom wax seals are exempt from remorse returns once processed.

In strict alignment with Clause 3.1.4 of the Digital Commerce Operation Guidelines, 2021 and Bangladesh Bank Escrow Standard Operating Procedures (SOP):

Under Clauses 3.1.2 and 3.1.11 of the Digital Commerce Operation Guidelines, 2021, Perfume Shop Bangladesh maintains an active Grievance Redressal Mechanism with designated personnel and binding response timelines: