WEBSITE TERMS & CONDITIONS
INFORMATION ABOUT US
The Site is operated by Perfume Shop Bangladesh (“we” / “us”). We are registered in Bangladesh under company number TRAD/DSCC/011610/2021 and with our registered office at 5/B Shantibag, Dhaka 1217, Bangladesh. Our TIN registration number is 485921381775.
HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
You may place an order to purchase a Product advertised for sale on the Site by following the onscreen prompts after clicking on the item you are interested in. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the “Proceed to Secure Payment” button on the “Payment Details” page.
After placing an order, you will receive an e-mail (the “Order Confirmation”) from us acknowledging that we have received your order and giving an order number and a summary of your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the “Dispatch Confirmation”). The contract between us will only be formed when we send you the Dispatch Confirmation for the relevant Product.
The contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.
We may choose not to accept your order for any reason and we will not be liable to you or to anyone else in those circumstances.
We may be unable to process your order if:
The Product you ordered is out of stock or discontinued;
There is a problem with authorization of your method of payment.
Debit/Credit Card, bKash, Rocket, Nagad, NexusPay, CityTouch, Bank Transfer (NPSB), Cash On Delivery**
Purchase from Abroad: Coming Soon.
**Cash On Delivery option is available Inside Dhaka Up to 15,000 TK Order. However, We may offer to change the “Cash on Delivery” option to any “Pre-Payment” method (convenient to the customer) if the potential customer doesn’t have any previous purchase record or have a previous issue with COD.
Payment Method/Gateway Fee
MFS Transfer: 2.50%
Credit/Debit Card: 2.50%
AMEX Credit/Debit Card: 3.50%
Qcash Credit/Debit Card: 2.50%
Internet Banking: 2.50%
Online Bank Transfer: 0%
COD/Processing Fee: 2%. Cash Handling Fee or Cash to Digital Payment conversion by Logistics Companies or Individuals. (i.e collect cash & send via MFS)
We will deliver the Products to you in accordance with the delivery option specified by you when you placed your order.
We will dispatch all Products comprised in your order which are supplied by us at the same time albeit on some occasions in multiple packages. Delivery will be made to the delivery address specified in your order. Please see Delivery Information for details of where we deliver and the available delivery options. We cannot deliver items within the same order to multiple addresses. We are not responsible for any additional carrying or positioning of Products ordered.
We dispatch packages within 48 hours. Then the assigned delivery agent makes a phone call before the delivery attempt during office hours. However, if partner logistics experience any issue, it may take more time. The customer will get a closed box as a delivery package. If the delivery box is opened, the customer should not receive the package. And the delivery box can’t be opened until payment is completed. To make sure or check the product, open it in front of the delivery person or any claim/return/refund request will not be accepted.
Urgent/Pick Up/Same Day Delivery is Not Available due to time congestion as We have to maintain discipline for all of the orders, packages, labels, entries, inspections, and hand over bulk packages to our logistics partner only to make home deliveries.
RISK AND OWNERSHIP
Once delivered, the Products ordered will become your responsibility and, except in relation to Products that are damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered.
Ownership of the Products will only pass to you on: delivery of the Products to you; or us receiving full payment of all sums due in respect of the Products, (including delivery charges) whichever is the later.
PRICE AND PAYMENT
The price of any Products will be as quoted on our Site from time to time, except in cases of obvious error.
Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
We cannot complete your order until you have paid for it in full. Payment can be made by most major payment methods by completing the relevant details on the “Payment Details” page.
Our Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our Site may be incorrectly priced. We will rectify any such errors as soon as possible once we become aware of them. If a Product’s correct price is different from the price stated on our Site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
We’ll accept return requests for items that are damaged/broken during handling/delivery. It should be returned in the same/intact condition, it was received. We don’t take returns for opened boxes/ opened cellophane fragrances. We do not sell/resell opened fragrances. So there is no option to test & return.
In case of a damaged/broken issue, we must receive your request in front of the delivery person when you receive your item otherwise any claim/return/refund request (later) will not be accepted.
In the unlikely event that you receive a damaged or defective bottle, we’re happy to offer you a partial refund or exchange the item for a new one (If available in stock). Please let us know instantly when receiving your product to begin the process.
However, dust, minor dent, deform, or other minor issues on the box will not be eligible for exchange. These are very common during the handling or delivery process.
If any Product you purchase is damaged, faulty or incorrect, when delivered to you we may offer an exchange or refund as appropriate, in accordance with your legal rights. If you believe a Product is faulty, you should return the Product to us in accordance with the Returns Procedure. If you have any questions regarding returns, please Contact us.
If you’re shopping from this store, we guarantee that you’ll receive your product. If the product got lost, not delivered, or missing, we’re happy to offer you a full refund if the delivery address is inside Dhaka.
For outside Dhaka deliveries, we provide booking slip/consignment number/pictures right after we send out via Courier. If a package got lost, not delivered, or missing, the client has to re-track/find the parcel or the Courier Company will be responsible for the package.
Once we receive your returned item, our team will review your request and inspect the item. We will send you a message to confirm that we’ve received your item and are processing your request. We’ll follow up with another message once the request has been processed to let you know if your return was approved. If approved, the money will be refunded immediately. To get a refund for ‘lost or not delivered’ items, it may take up to 28 days to get the confirmation from the logistics if it is ‘lost or not delivered’. Whenever it’s confirmed, the money will be refunded immediately.
OUR CANCELLATION POLICY
Where you decide to cancel an order after we have dispatched the Products, you will be under a duty to return them to us, at your own risk. We will not be responsible for any loss or damage to the Products in transit. All such Products should be returned within 5 days after the Products have been delivered to you. Until such time as they are returned, you must retain possession of the Products and take reasonable care of them. You should return the Products to us unused and in the same condition in which you received them together with the original Product packaging, by one of the means set out in our Returns Procedure.
After you cancel your order and return the Products, any sum debited by us to your credit/debit card/any payment method will be refunded in full (including the cost of delivery if you paid for delivery). We may make a deduction from the reimbursement for loss in value of any Products if the loss is a result of unnecessary handling by you. We will notify you of your refund via e-mail within a reasonable period of time. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
We will process the refund due to you as soon as possible and, in any case, within the earlier of (a) 14 days of the day we receive back the Products from you; (b) 14 days of the day you provide us with evidence that you have returned the Products; or (c) where no Products were dispatched 14 days of the day you provide your notice to cancel the order.
We may decline/cancel any order or refuse to sell without mentioning a reason. Some of the reasons we decline the order, if the potential customer
– is blacklisted by the logistics companies/fragrance community
– have previous delivery return/refusal
– doesn’t have any previous purchase history
– doesn’t co-operate to begin processing of an order
– doesn’t accept shop policy, terms & conditions
– doesn’t have basic knowledge about fragrances
– lack of trust toward Perfume Shop Bangladesh
We are under a legal duty to supply Products that are in conformity with the contract. We accept no liability for any loss which is not reasonably foreseeable or for any business loss (which includes loss of profits, contracts, goodwill, opportunity and other similar losses).
This does not include or limit in any way our liability for death or personal injury caused by our negligence, or our responsibility for fraudulent misrepresentation and any other liability that cannot, under English law, be excluded.
11.3 Nothing in our Terms & Conditions affects your statutory legal rights.
EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control.
If any of these Terms & Conditions are declared invalid, unlawful or unenforceable, then that provision shall be deemed to be deleted from these Terms & Conditions and the remaining provisions shall remain in full force and effect.
We have the right to revise and amend these Terms & Conditions from time to time without prior notice by changing them on the Site, provided that any such change will not affect any purchases you have made before the change is implemented.
Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights under these Terms & Conditions.
ACCESSING THE SITE
We cannot guarantee that the Site will operate continuously or without interruptions or be error-free. You must not attempt to interfere with the proper working of the Site and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt the Site or any computer system, server, router or any other internet-connected device.
You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use the Site and is compatible with the Site. You also understand that we cannot and do not guarantee or warrant that any content of the Site will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the safety and reliability of data input and output.
These Terms & Conditions were last updated in August 2022.