Privacy Policy — Perfume Shop Bangladesh · গোপনীয়তা নীতি
At Perfume Shop Bangladesh, we respect your privacy and are committed to safeguarding your personal data in accordance with the Digital Security Act, 2018, the Cyber Security Act, 2023, and the Digital Commerce Operation Guidelines, 2021 issued by the Ministry of Commerce, Government of the People’s Republic of Bangladesh.
পারফিউম শপ বাংলাদেশ গ্রাহকদের তথ্যের সর্বোচ্চ সুরক্ষা ও গোপনীয়তা বজায় রাখতে প্রতিশ্রুতিবদ্ধ। আমাদের ওয়েবসাইট ব্যবহার ও কেনাকাটায় আপনার ব্যক্তিগত তথ্য কীভাবে সুরক্ষিত রাখা হয়, তা নিচে বিস্তারিত বর্ণিত হলো:
1. Information We Collect · যেসকল তথ্য আমরা সংগ্রহ করি
- Customer Contact Data: Full name, verified mobile phone number, delivery address (Thana, District, Division), and email address.
- Order & Transaction Details: Fragrance items ordered, delivery preferences, invoice number, and order history.
- Technical & Telemetry Data: IP address, device type, browser information, and session cookies strictly for shopping cart persistence, OTP session security, and fraud defense.
2. How We Use Your Data · তথ্যের আইনসম্মত ব্যবহার
We process your information solely for the following legitimate business purposes:
- Fulfilling and delivering your fragrance orders safely to your doorstep;
- Dispatching One-Time Passwords (OTP) via SMS to verify order authenticity and prevent fake bookings;
- Sending real-time courier consignment tracking updates via SMS and transactional email;
- Providing customer support, warranty verification, and handling complaint tickets;
- Preventing fraudulent and automated checkout bot activities.
3. Absolute Payment Data Confidentiality · পেমেন্ট তথ্যের সম্পূর্ণ নিরাপত্তা
We never store, log, or have access to your sensitive financial payment credentials. All debit card, credit card, and internet banking transactions are processed through SSLCommerz, Bangladesh’s leading PCI-DSS Level 1 certified payment gateway. Mobile Financial Services (bKash, Nagad, Rocket) are processed via direct secure carrier protocols. Your PIN, CVV, or passwords never touch our servers.
গ্রাহকের কোনো ডেবিট/ক্রেডিট কার্ডের তথ্য, সিভিভি বা বিকাশ/নগদ পিন নম্বর আমাদের সিস্টেমে সংরক্ষিত হয় না।
4. Third-Party Sharing Strictly Restricted · তৃতীয় পক্ষের সাথে তথ্যের সীমাবদ্ধতা
We NEVER sell, rent, lease, or trade your personal information with third-party advertising brokers or commercial data traders. Customer data is shared exclusively with:
- Licensed Logistics Partners: Pathao, Steadfast, and eCourier — strictly limited to your delivery name, address, and contact number solely for physical parcel delivery.
- SMS Gateway Providers: SMSQ / InfoBip — strictly for transmitting OTP verification codes and consignment delivery notices.
- Statutory Law Enforcement Authorities: Only when strictly mandated by valid court orders or official written requests under Bangladesh law.
5. Data Security & Retention · তথ্য সংরক্ষণ ও নিরাপত্তা ব্যবস্থা
All data transmitted between your browser and our storefront is encrypted using modern 256-bit SSL/TLS cryptographic protocols. Our dedicated VPS servers are protected with edge Cloudflare security rules, persistent firewalls, and automated disaster recovery backups.
6. Your Rights & Account Deletion · আপনার আইনি অধিকার
Under Bangladesh cyber and consumer regulations, you have the right to request access to the personal data we hold about you, request corrections to inaccurate records, or request permanent deletion of your customer profile. To exercise these rights, submit a written request to [email protected].
7. Data Protection & Grievance Contact · যোগাযোগ ও অভিযোগ নিষ্পত্তি
If you have any questions, privacy concerns, or data requests, please contact our designated Grievance & Compliance Team:
📞 Direct Helpline: +8801711588380
✉️ Privacy & Support Email: [email protected]
🏢 Registered Office: 5B Shantibagh, Dhaka, Bangladesh
🕒 Support Hours: Saturday – Thursday, 10:00 AM – 8:00 PM (BST)