For official after-sales claims under our 3-Day Return Policy & Consumer Rights Act 2009, use our dedicated legal portal.
Send a Support Inquiry or Payment Proof
Have a question about an unverified bKash payment, delivery delay, or need fragrance advice? Send us your details below.
Support Inquiry Received!
Thank you for reaching out. We have registered your ticket and emailed an acknowledgment with your tracking reference.
💡 2-Way Email Communication: You can reply directly to our confirmation email with any additional screenshots or notes. Our customer care desk reviews tickets promptly during support hours.
💡 Frequently Asked Questions • সাধারণ জিজ্ঞাসা
How do I verify an unlinked bKash payment?
Select “Payment Verification” above and provide your bKash sending number and TrxID, or attach a screenshot. Our accounts desk manually matches and updates your order.
How fast will I receive a reply?
Our support desk responds via email within standard business hours (10:00 AM – 10:00 PM BST). You can also reply directly to our email thread at any time.
Can I request a fragrance not listed?
Yes! Choose “Pre-Order / Rare Fragrance Sourcing”. Our boutique procurement concierge will source authentic batches directly from Paris, London, or Dubai.
Received a damaged or wrong perfume?
Please visit our official Complaints & Returns Portal for expedited replacement under our 3-Day Return Policy.