Customer Support

Submit a Complaint

We're sorry something went wrong. Tell us what happened and attach any proof — our team will review your complaint and get back to you as soon as possible.

Your Name *

Phone Number *

Email (optional)

Order Number (optional)

Type of Complaint *

Payment-related issue Damage-related issue Product-related issue Other issue

Describe your payment-related issue *

Minimum 50 words — 0 so far.

Describe your damage-related issue *

Please describe your issue clearly so we can resolve it quickly.

Describe your product-related issue *

Minimum 50 words — 0 so far.

Describe your other issue *

Please describe your issue clearly so we can resolve it quickly.

Attach Proof (optional — video, photo, PDF or document)

Up to 5 files, max 100 MB each. Tip: an unboxing video is the fastest way to resolve damage claims.

Complaint Submitted

Thank you. Your complaint has been received — our team will review it and get back to you soon.

Terms & Conditions for Complaints

Report quickly. For damaged, wrong, or missing items, please submit your complaint within 24 hours of receiving your parcel, as described in our Closed Box Policy.
Provide proof. An unboxing video and clear photos are the fastest way to resolve damage and product complaints. Complaints with supporting proof are prioritised.
Payment issues. For payment-related complaints, include the transaction ID / bKash number and the amount so we can trace and resolve it.
Resolution. Eligible refunds, replacements, or exchanges are handled under our Return / Refund Policy. Every product we sell is covered by our Authenticity Guarantee.
Accurate information. Please give correct contact details and an honest description. Submitting false or misleading complaints may delay resolution.
By submitting this form you agree to our full Terms & Conditions.