Customer Support

Submit a Complaint

We're sorry something went wrong. Tell us what happened and attach any proof — our team will review your complaint and get back to you as soon as possible.

Your Name *

Phone Number *

Email Address *

Order Number *

Type of Complaint *

Order Cancellation Request (Before Dispatch) Return or Exchange Request (3-Day Policy) Damaged or Broken Item (Report within 24h) Wrong Product or Missing Item Payment or Advance Booking Issue Other Issue or Customer Service Inquiry

Describe your order cancellation request (before dispatch) *

Please describe your issue clearly so we can resolve it quickly.

Describe your return or exchange request (3-day policy) *

Please describe your issue clearly so we can resolve it quickly.

Describe your damaged or broken item (report within 24h) *

Please describe your issue clearly so we can resolve it quickly.

Describe your wrong product or missing item *

Minimum 10 words — 0 so far.

Describe your payment or advance booking issue *

Please describe your issue clearly so we can resolve it quickly.

Describe your other issue or customer service inquiry *

Please describe your issue clearly so we can resolve it quickly.

Attach Proof (optional — video, photo, PDF or document)

⚠ Supporting proof is required for this complaint type.

Up to 5 files, max 100 MB each. Tip: an unboxing video is the fastest way to resolve damage claims.

Complaint Submitted

Thank you. Your complaint has been received — our team will review it and get back to you soon.

Terms & Conditions for Complaints

Report quickly. For damaged, wrong, or missing items, please submit your complaint within 24 hours of receiving your parcel, as described in our Closed Box Policy.
Provide proof. An unboxing video and clear photos are the fastest way to resolve damage and product complaints. Complaints with supporting proof are prioritised.
Payment issues. For payment-related complaints, include the transaction ID / bKash number and the amount so we can trace and resolve it.
Resolution. Eligible refunds, replacements, or exchanges are handled under our Return / Refund Policy. Every product we sell is covered by our Authenticity Guarantee.
Accurate information. Please give correct contact details and an honest description. Submitting false or misleading complaints may delay resolution.
By submitting this form you agree to our full Terms & Conditions.